Returns
3 simple steps to your return
Would you like to return goods to us?
If you would like to exercise your right of withdrawal, you will find the necessary information about the procedure on this page.
Questions & Support
Do you have questions about the product?
Just contact us!
If something is not working as desired, let us know by phone, email, live chat or our Contact form. Often it is just a small setting or an unclear instruction. Together we can avoid unnecessary returns and thus also protect our environment by reducing CO2 emissions.
Do you want to return a product?
If you have decided to send certain items back, you can do so in three simple steps:
This is how the return works
1. Register your return
Contact us within 14 days of receiving the goods by email, live chat or our Contact form.
2. Return shipment
Pack the items securely, including the complete scope of delivery, and seal the box well.
Frank the parcel sufficiently. Unfortunately, we cannot accept parcels sent unpaid.
Drop off the parcel promptly after registering the return at the nearest branch of a shipping service provider of your choice.
Return address
Augenblicke-eingefangen GbR
-Retoure-
Schonenfahrerstr. 7
18057 Rostock
Germany
3. Inspection & Refund
As soon as the return has arrived with us, it will be checked by our team.
If everything is in order, we will refund your money.
ready to ship, delivery time(DE) ** 1-3 working days
in stock: > 5
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Measuring diameter and length
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not in stock, the item will be ordered for you